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Yes! It is safe for children and pets!

It is strongly recommend for allergy sufferers and sensitive skin as it helps wick away sweat and keeps your skin cool.

We accept Visa, MasterCard, American Express, PayPal, Apple Pay and Shop Pay.

Our packages do not come with price tags or invoices. All billing details and invoices are communicated via email at time of purchase.

Our discount codes and promotional offers are exclusive to direct orders on IceBlankets.com. Purchases made through other retailers, including Amazon, are not eligible for our offers and cannot be price matched.

USA ONLY

We ship out orders from various local warehouses across the US. Please note shipping to Hawaii, Alaska, Puerto Rico, and U.S. Virgin Islands may take longer. 
 

We’ll be expanding to more shipping destinations in the near future! Follow us on Instagram.com/IceBlankets and Facebook.com/IceBlankets for updates

In most cases, our carrier partners deliver within 3-8 business days after your order is shipped.

Shipping to Hawaii, Alaska, Puerto Rico, and U.S. Virgin Islands may require more time for delivery.

Please keep in mind shipping delays are sometimes unavoidable. Delivery during/after holidays or to areas experiencing severe weather conditions may require additional time. We recommend monitoring your shipping updates.

Didn’t receive your tracking information? Reach out to our Customer Experience Team at hello@iceblankets.com.

If you haven't received your shipping confirmation, check your spam/junk folder. Can't find it? Email us at hello@iceblankets.com

In most cases, our carrier delivers within 3-8 business days, however, we understand shipping delays are sometimes unavoidable.  Any queries related to your shipment must first be dealt with the carrier directly. 

We are required to work within our carrier's processes. If you haven't received your order within 10 business days and have already contacted the courier directly, let us know at hello@iceblankets.com.

We can only send your order to the address you provide on your order. If you have provided an incorrect address and the package is delivered there, we are unable to retrieve it so please check your address carefully.

We recommend trying to contact the courier to redirect it via the tracking link provided on your shipping confirmation email.

After an order is confirmed, we are unable to update the order or shipping details.

However, please contact us at hello@iceblankets.com as soon as possible and we'll see what we can do. Provided your order has not already been shipped, we will attempt to make the changes for you.

If your order has been shipped, don’t panic! You can still contact the courier to redirect it via the tracking link provided on your shipping confirmation email.

As we use reputable third party carriers, we're unable to 100% guarantee that your order will be delivered on a specific date—occasionally a weather or operational delay could impact your delivery by a few days. As soon as your order ships, we'll send a shipment email with tracking number(s).

We recommend keeping a close eye on your order's tracking number(s) to see estimated delivery date. If you're waiting on a package but out of town and need your package delayed, please contact the carrier directly.

If you wish to exchange your item(s), please inform us. If the new item is of higher value, the price difference must be paid. If exchange for items of lower value, the price difference will be refunded. Exchanges will be processed upon receipt of the original item. 

If you are unhappy with your order, we will gladly accept returns for items purchased on our site within 30 days of delivery. To be eligible for a refund, the product must be returned in the original packaging received and free of stains and/or damage. If your items have been washed or used, they will be sent to one of our donation centers.

All returns will be refunded to the original method of payment or issued through store credit. If for any reason, your original form of payment is no longer active or able to process the refund, you will receive store credit for the same amount. If you were the recipient of a product as a gift, returns shall be honored if requested within thirty (30) days of delivery and refunds shall be issued in the form of store credit or to the original purchaser.

To start the return, please email us at hello@iceblankets.com. Return shipping fees from the United States will be covered by Ice Blankets. Once your return has been reviewed by our Customer Experience team, a shipping label will be sent to you by email.

Refunds

After your return is received, you'll be refunded automatically to the original method of payment. Refund confirmation will be sent to you. Please note in some cases, it may take up to 5-14 business days for your bank or credit card company to process and post the refund.

Gift cards may not be redeemed for cash or refunded. All returned items purchased using a gift card will be refunded as credit back onto a gift card.

Orders purchased via PayPal will only be eligible for a refund to your PayPal account.

Damages

Please inspect your order carefully upon receipt and if the product is defective, damaged or if you receive the wrong product, please contact our Customer Experience team at hello@iceblankets.com so we can find the best solution for you.