Refund policy
30-Night Sleep Trial and Returns
Sleep on your Ice Blanket for up to 30 nights. If it isn’t for you, you can return it within 30 days of delivery.
What Can Be Returned
Gently used is okay. We want you to actually sleep on it.
Not acceptable: stains, odors (including urine), excessive wear, pet hair, or damage.
Items must come back in their original packaging.
How to Start a Return
Start your return: go to iceblankets.loopreturns.com/lookup and enter your order number and shipping zip code.
Label & drop-off: we’ll email you a prepaid return label. Pack your item securely, attach the label, and drop it off within 28 days of starting your return.
Returns sent back without starting a return first can’t be accepted.
Refunds & Fees
Restocking fee: a $15 restocking fee per return is deducted from your refund.
No restocking fee if your item arrived damaged, didn’t work correctly, or was the wrong item. Choose that reason when you start your return and upload a photo.
Refund timing: your refund goes to your original payment method once your return is scanned by the carrier. Depending on your bank, it can take a few business days to appear.
Original shipping charges, including Rush shipping, are non-refundable.
If 15 business days have passed since your return was scanned and you don’t see your refund, email us at hello@iceblankets.com.
Exchanges
We don’t offer exchanges. If you’d like a different color or size, return your item and place a new order.
Gifts
If you received an Ice Blanket as a gift, you can return it through the same link. Gift returns are refunded as a gift card.
Damaged, Defective & Wrong Items
Please check your order when it arrives. If it’s damaged, defective, or the wrong item, start a return within 7 days of delivery and choose the matching reason, or email photos to hello@iceblankets.com and we’ll make it right.
Lost or Stolen Packages
If tracking shows “Delivered” but you can’t find your package, check with neighbors, household members, or your local carrier office.
We’ll help you file a claim with the carrier, but if the carrier confirms delivery, we can’t issue a full refund. In many cases, we can offer a discounted replacement.
Non-Returnable Items
Final sale or clearance items
Gift cards
Items returned soiled, stained, or failing hygiene standards
Bought on TikTok Shop?
TikTok Shop orders are returned through TikTok Shop under its return policy.
👉 Questions? Reach us anytime at hello@iceblankets.com